Terms of Service

Effective Date: April 9, 2026

Welcome to HarvestFlow AI. By accessing or using our website, services, or software, you agree to be bound by the following Terms of Service.

1. Overview

HarvestFlow AI provides AI-powered automation tools and services designed to help businesses respond to inbound leads, qualify prospects, and book appointments automatically. By using our services, you agree to use them only for lawful business purposes and in accordance with these Terms.

2. Services

Our services may include, but are not limited to:

  • AI-powered messaging automation (SMS, web chat, direct messaging)

  • AI receptionist and call handling systems

  • Lead response and appointment booking automation

  • Integration with third-party platforms

We reserve the right to modify, improve, or discontinue any part of the services at any time without prior notice.

3. User Responsibilities

You agree that:

  • All information you provide is accurate and up to date

  • You have obtained proper prior express consent before contacting individuals via SMS, phone, or other communication channels

  • You will not use our services for spam, harassment, or unlawful activity

  • You are responsible for compliance with all applicable communication laws and regulations (including TCPA, CAN-SPAM, and applicable local laws)

  • You are solely responsible for how you use automation, AI tools, and communication workflows

4. Communications & Messaging Consent

By submitting your information through our website chat widget, forms, booking tools, or other communication channels, you provide prior express written consent to be contacted by HarvestFlow AI.

Users opt in specifically by submitting their information through the chat widget available on our website (https://www.harvestflowai.com), where they provide their name, phone number, and message and are presented with consent language before submission.

You agree to receive communications via:

  • SMS text messages

  • Phone calls (including calls made using automated dialing systems, prerecorded or artificial voice, and AI-powered technologies)

  • Email

  • AI-assisted messaging systems

These communications may include:

  • Appointment scheduling and reminders

  • Service updates and notifications

  • Customer support communications

  • Marketing or promotional messages related to our services

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP or reply HELP for assistance.

Consent is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

SMS opt-in data and consent are not shared with third parties for marketing or promotional purposes.

5. Payment & Billing

Services are billed as agreed (monthly, setup, or custom agreements). Payments are non-refundable unless otherwise stated in writing. Failure to pay may result in suspension or termination of service.

6. Results Disclaimer

While our services are designed to improve response times, engagement, and booking rates:

  • We do not guarantee specific revenue or business outcomes

  • Results may vary depending on your business, lead quality, and implementation

7. Third-Party Integrations

Our services may integrate with third-party platforms. We are not responsible for:

  • Downtime or failures caused by third-party services

  • Changes to third-party APIs, policies, or systems

  • Data handling practices of third-party providers

8. Data & Usage

You retain ownership of your business data. By using our services, you grant us permission to:

  • Process and use your data to deliver and improve our services

  • Analyze performance for optimization and system improvements

We do not sell your data.

9. Service Availability

We strive to provide reliable, high-quality service but do not guarantee uninterrupted or error-free operation.

10. Termination

We reserve the right to suspend or terminate your access to the services if:

  • These Terms are violated

  • Payment obligations are not met

  • Services are used in a harmful, abusive, or unlawful manner

11. Limitation of Liability

To the fullest extent permitted by law, HarvestFlow AI shall not be liable for:

  • Lost revenue, profits, or business opportunities

  • Indirect, incidental, or consequential damages

  • Issues arising from third-party platforms or integrations

12. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of those changes.

13. Contact

For questions regarding these Terms, please contact:

HarvestFlow AI
Email: support@harvestflowai.com
Phone: (210) 972-1461

14. AI & Automated Communication Disclosure

HarvestFlow AI utilizes artificial intelligence and automated systems to assist in responding to inquiries, engaging with leads, and facilitating appointment scheduling.

By using our services, you acknowledge that:

  • Some communications may be generated or assisted by AI systems

  • AI-generated responses may not always be fully accurate, complete, or contextually perfect

  • Automated systems, including AI voice, SMS automation, and chat systems, may be used in communication

You agree that your use of our services includes interaction with these AI-powered and automated technologies.